Shareholder Enquiries
Phone
Shareholder helpline: 0371 384 2432
For outside the UK please call: +44 121 415 7047
Lines are open: 8:30am – 5:30pm Mon-Fri
General registration helpline
Phone: 0371 384 2030
Lines are open: 8:30am – 5:30pm Mon-Fri
Post
Equiniti Limited
Aspect House,
Spencer Road,
Lancing,
West Sussex,
BN99 6DA
Investment Manager
Phone
Phone: 020 7227 6000
Fax: 020 7227 6003
Lines are open: 9:00am – 5:00pm Mon-Fri
Email: [EMAIL]
Post
CC Japan Income & Growth Trust plc
25 Southampton Buildings,
London,
WC2A 1AL
How can I Complain?
Contact
Frostrow Capital LLP
25 Southampton Buildings
London
WC2A 1AL
Alternatively, complaints may be raised electronically using the email address info@frostrow.com
Should you have a complaint about advice received in connection with your investment, please contact your financial adviser in the first instance.
In the event of a complaint being received, we commit to providing an initial acknowledgement within five business days of receipt. We also commit to a written response within eight weeks of receiving a complaint. Every effort will be made to respond within these time-frames. If this is not possible, we will provide an indication of when a written response can be expected.
Recruitment scam warning
Please be aware that a number of individuals are falsely claiming to recruit on behalf of some of our investment company clients, for example by posing as an employee or non-executive director and posting fake on-line job advertisements for administrative staff.
You should not respond to any such approach or advertisement and any subsequent ‘employment contract’ will be invalid.
If you become aware of a suspicious approach or advertisement, please contact [info@frostrow.com]